Welcome to Buzzbip
The Buzzbip Developer Hub documents the public REST APIs available on app.buzzbip.com. Buzzbip is an omnichannel messaging platform focused on WhatsApp Business, SMS, live chat, and ecommerce automation. This documentation is intended for developers building server-side integrations, storefront plugins, and custom workflows — not for the Buzzbip web application itself. All API traffic uses HTTPS. The production base URL is https://app.buzzbip.com. Paths are rooted under /api unless noted otherwise (for example, chatbot routes use /api/chat). Responses follow the JSend envelope: successful calls return status success with a message and data payload; errors return status error with message, code, and data. Always inspect the JSON body even when HTTP status codes vary. Rate limiting and account-level API access flags apply to all authenticated routes.
What you can build
Common integration patterns include sending Meta-approved WhatsApp templates to customers, syncing contacts from a CRM or ecommerce platform, triggering SMS notifications, pushing orders and abandoned carts into Buzzbip automations, and embedding the live-chat widget on a storefront. The REST API covers contacts, user profile, WhatsApp messaging and templates (v1 and v2), SMS, secret-key validation, chatbot sessions, link documents, and v1 ecommerce endpoints for products, orders, cart, and automations. API access must be enabled by an administrator on your Buzzbip account before authenticated routes will succeed. Plugin integrations for PrestaShop, Salla, Zid, and Magento also rely on these same endpoints plus secret-key headers.
Documentation structure
Pages are grouped into Getting Started (authentication, first request, rate limits, errors), API Reference (one page per resource or operation), and Guides (end-to-end tutorials). Code samples are provided in cURL, Node.js fetch, and TypeScript fetch. Sample code is always in English. Parameter tables use English descriptions. Each API page includes request parameters, example calls, and a sample JSON response. Use the guides when you need a full workflow; use API pages when you need exact parameters and response shapes.
Enable API access in Buzzbip Admin before testing authenticated endpoints.
What's next?
Continue with authentication and your first API call: getting-started/authentication getting-started/making-your-first-request api/contacts