Comments are internal notes attached to a conversation. They are visible to your team in the BuzzBip inbox but are never sent to the contact. Use comments to log CRM context, escalation notes, or handoff instructions.
Endpoints
Add a comment
bash
curl -X POST "https://api.buzzbip.com/v1/conversations/conv_xyz789/comments" \
-H "Authorization: Bearer YOUR_API_KEY" \
-H "Content-Type: application/json" \
-d '{
"body": "Customer verified via phone. Escalated to billing team.",
"authorName": "Support Bot"
}'Request body fields
List comments
bash
curl -H "Authorization: Bearer YOUR_API_KEY" "https://api.buzzbip.com/v1/conversations/conv_xyz789/comments"Response example
json
{
"data": [
{
"id": "cmt_abc123",
"conversationId": "conv_xyz789",
"body": "Customer verified via phone. Escalated to billing team.",
"authorName": "Support Bot",
"createdAt": "2026-06-01T15:10:00Z"
}
]
}Comments are internal only. To send a message visible to the contact, use the Messages API.