The contact.created event fires when a new contact is created via the inbox, chat widget, API, or import. Use it to sync new leads to your CRM in real time.
Payload example
json
{
"id": "evt_0c6d2e5f",
"type": "contact.created",
"createdAt": "2026-06-01T15:00:00Z",
"data": {
"contactId": "cnt_new123",
"phone": "+21612345678",
"firstName": "Sara",
"lastName": "Trabelsi",
"email": "[email protected]",
"tags": ["website-lead"],
"source": "chat-widget"
}
}