The conversation.resolved event fires when an agent or automation marks a conversation as resolved. Use it to close tickets in your helpdesk or trigger satisfaction surveys.
Payload example
json
{
"id": "evt_3f9g5h8c",
"type": "conversation.resolved",
"createdAt": "2026-06-01T15:20:00Z",
"data": {
"conversationId": "conv_xyz789",
"contactId": "cnt_def456",
"channel": "whatsapp",
"resolvedBy": "usr_agent789",
"resolvedAt": "2026-06-01T15:20:00Z"
}
}