Webhooks3 min read · Updated 2026-06-01

message.received

Receive webhook notifications when a contact sends an inbound message to your BuzzBip workspace.

The message.received event fires when a contact sends a message through any connected channel (WhatsApp, website chat, etc.). Use it to sync inbound messages to your CRM, trigger auto-replies, or route conversations to external systems.

Payload example

json

{
  "id": "evt_7f3a9b2c",
  "type": "message.received",
  "createdAt": "2026-06-01T14:32:00Z",
  "data": {
    "messageId": "msg_abc123",
    "conversationId": "conv_xyz789",
    "contactId": "cnt_def456",
    "channel": "whatsapp",
    "body": "Hello, I need help with my order",
    "from": "+21612345678"
  }
}

Data fields

Field	Type	Description
messageId	string	Unique message identifier
conversationId	string	Conversation the message belongs to
contactId	string	Contact who sent the message
channel	string	Channel type (e.g. whatsapp)
body	string	Message text content
from	string	Sender phone or identifier

Webhooks overview →

message.received

Payload example

Data fields

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message.received

Payload example

Data fields

Need help with your integration?